General Terms and Conditions for Property Owners

This Agreement is entered into between the following parties, who are referred to collectively as the "Parties" and individually as a "Party":

• Real Estate Ollopa11 Ltd, a private limited company registered in England and Wales under company number 13697786 (incorporated 22 October 2021), with its registered office at 128 City Road, London EC1V 2NX, United Kingdom, hereinafter "Workers Stay".
• The natural or legal person who registers a property, accepts a booking or signs an Owner Agreement with Workers Stay, hereinafter the "Owner".

To ensure that requests are handled accurately and promptly, we recommend that the Owner uses the correct contact channel for each type of matter. General enquiries and day-to-day customer service are handled at contact@workersstay.com, which is also our primary and official contact channel for all matters. Questions concerning legal matters, contractual terms and digital signing should be addressed to johanna@workersstay.com. Matters relating to privacy, data protection and GDPR rights requests are answered at privacy@workersstay.com. Questions about invoicing, payouts and accounting documentation are handled by billing@workersstay.com. All official communication takes place in writing by email to ensure full traceability and documentation.

Workers Stay provides a commercial intermediation service and a digital marketplace for short-term and corporate housing, connecting corporate clients and their employees with properties from a curated network of private and professional property owners. Workers Stay acts solely as an intermediary and, unless otherwise expressly agreed in writing, does not take on the role of landlord, property manager, package travel organiser within the meaning of the Package Travel Directive or travel agency. Workers Stay also does not undertake day-to-day management, cleaning or physical operation of the property, but may, at the Owner’s request and against separate remuneration, offer such optional services through our partners.

Depending on the agreement and the needs of the property, the intermediation service includes, among other things, the following functions:

• professional publication, translation and ongoing marketing of the Owner’s property on workersstay.com and selected third-party channels and advertising platforms in several languages,
• intake, qualification and pricing of booking requests from corporate clients with a clear match against the property’s characteristics and the Owner’s terms,
• professional multilingual communication with guests before, during and after the stay, including check-in instructions and ongoing support,
• full administration of quotes, contracts, deposits, payments, receipts and payouts with clear traceability at every step,
• digital signing of rental agreements and additional documents through our signing service with legally binding electronic signatures,
• support, escalation handling and dispute management in case of questions, late check-ins, damage claims or other incidents during the stay.

The Owner grants Workers Stay a worldwide, royalty-free, non-exclusive and sub-licensable licence to use, store, publish, edit, translate, crop, adapt, market and distribute all material that the Owner provides or otherwise makes available to Workers Stay — including but not limited to photos, descriptive copy, floor plans, videos, 3D tours, pricing information and the property’s brand name — in all channels where Workers Stay markets its service, including external advertising platforms (Google, Meta, TikTok and others), third-party marketplaces, newsletters, partner agreements and printed material. The licence applies throughout the term of the Agreement and for a reasonable winding-down period after termination, in order to allow material to be removed from cached and indexed sources.

Workers Stay may, but is not obliged to, enhance image quality with the help of AI and professional image editing, rewrite and translate descriptive copy, develop new marketing angles and optimise the listing for search engines, paid campaigns and conversion. The Owner warrants that all material provided is accurate, that the Owner holds all necessary rights to such material, and that it does not infringe any third party’s copyright, trademark rights or other intellectual property rights. Workers Stay disclaims any liability towards third parties for material that the Owner has provided on incorrect grounds.

On behalf of the Owner, Workers Stay may receive booking requests, issue preliminary quotes, place the property on hold for a reasonable response time and collect advance and deposit payments from guests in order to secure the booking. A booking only becomes binding between the Owner and the guest once the Owner has expressly approved the final quote or signed the rental agreement through our digital signing service. Until then, Workers Stay has the right, in good faith and with full transparency, to continue the dialogue with the guest and, if necessary, to propose alternative solutions.

In order to maintain a high level of service towards corporate clients, the following operational principles apply between the Parties:

• Workers Stay aims to deliver complete and bookable requests to the Owner within 24 hours of the Owner approving a preliminary match, with all relevant information about the guest, period, purpose and price level gathered in one place.
• The Owner undertakes to respond to preliminary requests without undue delay, typically within 48 hours on business days, and to actively keep the availability calendar up to date so that Workers Stay does not present the property during periods when it is not, in fact, available.
• If the Owner does not respond within the agreed time, or indicates that the property is no longer available, Workers Stay is entitled to present one or more alternative properties from our network to the guest in order to avoid losing the booking and to ensure continuity for the client.
• Workers Stay may, after consultation with the Owner, adjust the property’s pricing within the framework set out in the Owner Agreement to respond to demand, season and competitive conditions.

In order to guarantee corporate clients a secure and fast booking process, Workers Stay is expressly authorised, in the Owner’s interest and for the Owner’s account, to take the following actions:

• collect advance payments, deposits and final payments from guests through our payment service providers (including Stripe) before the Owner has formally confirmed the booking, allowing us to lock the booking against competing requests,
• hold such funds separately on our client funds account, segregated from Workers Stay’s operating accounts, until final allocation to a property and a guest has been completed and the booking is fully confirmed,
• reallocate a guest to an alternative property within our network if the Owner declines, cannot accept the booking, withdraws the property or otherwise makes it impossible to fulfil the original match, and
• in exceptional cases, in the event of substantiated damage, late cancellation by the Owner or other breach of contract, offset amounts indisputably owed to the guest or to Workers Stay against amounts payable to the Owner, after the Owner has first been given an opportunity to comment.

If no alternative property can be offered within a reasonable time, Workers Stay refunds the guest’s full payment without undue delay and without the guest bearing any administrative cost. With each payout, Workers Stay reports clearly which amounts belong to the Owner and to Workers Stay, what deductions have been made, and includes references to the underlying booking, guest and self-invoice so that the Owner can easily reconcile their accounts.

Registering and listing a property with Workers Stay is entirely free of charge, and the Owner pays no set-up fees, monthly fees or premium packages to be visible. Instead, Workers Stay charges a commission per booking facilitated, which is always presented transparently before the Owner accepts a final booking, and which is set out clearly in the specific quote or in a separate Owner Agreement between the Parties. The Owner may at any time request a summary of commission, mark-up and payouts for a given period.

Workers Stay’s core principles for pricing, invoicing and payout are as follows:

• The Owner provides a monthly income target. Workers Stay calculates a dynamic price floor per night from this target as income target ÷ 30 days, and under no circumstances offers the property below this floor without the Owner’s express written approval.
• Once a booking has been completed and the guest has checked in, Workers Stay automatically generates a so-called self-invoice with a complete and transparent breakdown of the guest’s total payment, any deposit, Workers Stay’s mark-up and commission, and the net amount payable to the Owner.
• Payout is made by bank transfer to the account specified by the Owner in their profile or Owner Agreement, normally within 14 days of the guest’s check-in for short stays, or in monthly instalments during longer stays, unless otherwise expressly agreed between the Parties.
• Workers Stay is not responsible for the Owner’s tax registration or accounting. The Owner is responsible for declaring and correctly taxing their rental income in accordance with the rules applicable in their home country and any operating jurisdiction.

In order for Workers Stay to deliver the high level of service that our corporate clients expect, the Owner undertakes to comply with the following basic obligations on an ongoing basis throughout the term of the Agreement:

• to hold full legal right to rent out the property, including, where applicable, to have obtained all necessary consents from a housing association, landlord, joint property owners, local authority or other third party whose approval is required by law or by the property’s title arrangements,
• to ensure at all times that the property is in fully usable and let-ready condition, clean, safe, well maintained and that it meets applicable fire, electrical and housing safety requirements in the jurisdiction where it is located,
• to take out and maintain valid insurance covering short-term and rolling letting, fire and water damage, third-party liability and damage caused by tenants, beyond what an ordinary home or property insurance policy covers,
• to continuously ensure that all information about the property — including area, number of bedrooms and beds, exact address, equipment, internet speed, photos and any house rules — is current, accurate and not misleading,
• to respond to questions from Workers Stay and from guests without undue delay, normally within 24 hours on business days, and to be reachable in urgent situations during an ongoing stay, and
• to comply fully with applicable anti-money-laundering, international sanctions, consumer protection, GDPR and tax legislation, and to inform Workers Stay immediately of any changes that may affect the Agreement or the property’s availability.

Workers Stay undertakes to operate its business with a high level of professionalism and in the Owner’s long-term interest throughout the term of the Agreement. This includes the following concrete undertakings on our part:

• to act professionally, loyally and in the Owner’s interest in intermediation, pricing and negotiation with corporate clients, and never knowingly to undercut the agreed price floor,
• to report commission, mark-up and payouts transparently, accurately and on time through automatically generated self-invoices and statements, and to provide supporting documentation on request,
• to handle all client, Owner and guest data in line with our Privacy Policy, GDPR and UK GDPR, with appropriate technical and organisational security measures and only through qualified sub-processors,
• to provide technical support and a clear escalation channel during Swedish business hours, as well as a staffed on-call channel for urgent incidents during ongoing stays, and
• to notify the Owner in writing in good time of any material changes to these Terms, to the commission model or to central platform features that directly affect the Owner’s earnings or operations.

Depending on the nature, length and risk profile of the booking, Workers Stay may administer a deposit from the guest in connection with the booking. The purpose of the deposit is to cover any damage, late cancellations or unpaid ancillary services, and it is held on our client funds account until the stay has ended and any claims have been processed. Any claim for damage to the property must be reported to Workers Stay in writing within 7 days of the guest’s check-out, together with photo documentation, a description of the damage and reasonably priced supporting evidence (quote or invoice). Workers Stay mediates and pursues the claim between the Owner and the guest in good faith, but Workers Stay is not financially or legally liable for damage caused by a guest — ultimate responsibility for damage always lies between the guest, the guest’s employer and the Owner.

We strongly recommend that the Owner takes out a separate letting or property insurance policy covering short-term letting, tenant-caused damage, water damage, burglary and third-party liability beyond what a standard home insurance policy normally provides. Workers Stay can, on request, recommend insurance partners, but takes no responsibility for the final choice of insurance, premiums or claims handling between the Owner and the insurer.

Specific cancellation rules, any cancellation fees and refund terms are always set out in each individual quote, booking confirmation or rental agreement between the Owner and the guest. In the event of cancellation by the guest, the terms accepted by both Parties at the time of booking apply, and Workers Stay administers the refund or retention of amounts in accordance with those terms without the Owner needing to handle the payment flow manually.

Neither Party is liable for delay or non-performance caused by circumstances beyond that Party’s reasonable control (so-called force majeure), including but not limited to war, armed conflict, acts of terrorism, economic sanctions, pandemics, large-scale disease outbreaks, government decisions on travel bans or lockdowns, strikes not attributable to the Party itself, natural disasters, fires, floods or large-scale IT incidents at central suppliers (such as Stripe, AWS, Supabase or Resend). The Party affected by a force majeure event shall notify the other Party in writing without undue delay and take reasonable steps to mitigate the impact.

Workers Stay acts solely as an intermediary and does not take over the Owner’s role as landlord. To the extent permitted by mandatory law, Workers Stay is therefore not liable for the following types of loss or damage:

• the guest’s conduct in the property, any damage they cause, disturbance to neighbours or breach of house rules,
• the Owner’s loss of income due to cancellation, no-show, late check-out, market fluctuations, falling demand or seasonal effects,
• indirect damages, consequential losses, loss of profit, lost business opportunities, reputation or goodwill damage and pure economic losses that cannot be directly attributed to an intentional breach by Workers Stay, or
• disputes between the Owner and the guest, between the Owner and any third party (e.g. housing association or insurer) or between the Owner and any public authority, to the extent the dispute does not directly concern Workers Stay’s specific intermediation activity.

Workers Stay’s aggregate liability to the Owner under this Agreement, regardless of legal basis (contract, tort or otherwise), and regardless of the number of claims, is at all times limited to the net commission actually received by Workers Stay on the specific booking to which the dispute relates. Nothing in these Terms shall, however, be construed as a limitation of liability for intent, gross negligence, personal injury or any other liability which cannot be limited or excluded under mandatory law.

Workers Stay is the data controller for the processing carried out within its own platform, marketing and intermediation service, which includes, among other things, registration of Owners, handling of booking requests, communication with customers and payouts. When Workers Stay processes guest personal data on the Owner’s express instructions (for example for contract signing, invoicing in the Owner’s name or deposit handling), Workers Stay instead acts as a data processor on behalf of the Owner. A complete and up-to-date description of all processing, categories of personal data, purposes, legal bases, retention periods, international transfers and your rights is set out in our separate Privacy Policy, which forms an integral part of this Agreement:

https://workersstay.com/privacy

Both Parties undertake to comply continuously with GDPR, UK GDPR and applicable national data-protection legislation, to implement appropriate technical and organisational security measures to protect personal data against unauthorised access or leakage, and to notify the other Party in writing without undue delay and at the latest within 72 hours upon becoming aware of a personal data breach affecting the joint operation, so that statutory reporting obligations can be met in time.

The Parties undertake, throughout the term of the Agreement and for a period of five (5) years thereafter, to treat all confidential information about the other Party with the strictest confidentiality. Confidential information includes, among other things, prices, commission rates, customer lists, guest data, business strategy, marketing plans, internal documentation, source code, commercial terms and the contents of this Agreement. Such information may not be disclosed, copied or otherwise made available to third parties without the other Party’s prior written consent, except where disclosure is required by mandatory law, court order or decision by a competent authority. This obligation continues to apply after the Agreement has terminated, regardless of the reason for termination.

The Agreement enters into force at the moment when the Owner registers a property, digitally accepts these Terms or signs a separate Owner Agreement with Workers Stay, and thereafter runs until further notice without an end date. Either Party may terminate the Agreement in writing, without giving reasons, by observing 30 days’ notice counted from the day the notice of termination is received in writing by the other Party. Notwithstanding any termination, existing and already confirmed bookings shall be fulfilled by the Owner on the terms that applied when the booking was confirmed, since the guest and the guest’s employer have relied on delivery.

Workers Stay may, without observing any notice period, terminate the Agreement with immediate effect if the Owner materially breaches these Terms, acts fraudulently or in a misleading manner towards Workers Stay or guests, breaches applicable law, becomes subject to sanctions or otherwise damages Workers Stay’s brand, customers or platform. The Owner may, on the same basis, terminate the Agreement with immediate effect in the event of a material breach by Workers Stay that is not remedied within 30 days of written notice, and in such case any accrued commission and payouts shall be finally settled within a reasonable time.

Workers Stay reserves the right to edit, hide, unpublish or permanently remove listings that breach applicable law, these Terms, our content policy or that otherwise risk damaging Workers Stay’s brand, other Owners or guests. Workers Stay may also remove a listing if quality control reveals that the property does not correspond to its advertised standard, if the Owner systematically declines reasonable bookings, or if the property is clearly unavailable during the period the listing states. The Owner has the right at any time to request in writing that a listing be hidden or removed, in which case removal is carried out without undue delay, however without affecting ongoing or already confirmed bookings, which the Owner remains obliged to fulfil.

Workers Stay reserves the right to update and improve these Terms from time to time as the service, the market and the regulatory environment evolve. Material changes — i.e. changes that may affect the Owner’s rights or obligations to more than a negligible extent — will be communicated in writing to the Owner via email or via the platform’s messaging function at least 30 days before they enter into force, together with a short summary of what has changed. If the Owner does not accept the announced changes, the Owner is entitled to terminate the Agreement with immediate effect within the same 30-day period, in which case ongoing bookings will be completed under the previously applicable terms. If the Owner continues to use Workers Stay’s services after the changes have entered into force, the changes are deemed to have been accepted in full.

This Agreement, as well as any questions relating to its validity, interpretation, performance and termination, is governed by the laws of England and Wales, excluding any conflict-of-law rules that would lead to the application of the law of another jurisdiction. Disputes arising out of or in connection with the Agreement shall first be resolved through constructive negotiation in good faith between the Parties within a reasonable time, normally 30 days from the date the dispute is raised in writing. If negotiation does not lead to a settlement, the dispute shall be finally settled by the English courts, with the High Court of Justice in London as the court of first instance, unless mandatory law points to another court.

Consumers resident in the European Union are at all times entitled to rely on mandatory consumer protection rules in their home country, to turn to their national consumer authority, and to use the European Commission’s online dispute resolution platform free of charge, which is available at https://ec.europa.eu/consumers/odr.

If a provision of this Agreement is held by a court or other competent authority to be wholly or partly invalid, unenforceable or non-binding, this shall not affect the validity of the remaining provisions, which shall continue to apply with unchanged force. The Parties shall in such case, in good faith and without undue delay, negotiate to replace the invalid provision with a new, valid provision that, as far as economically and legally possible, reflects the Parties’ original intent and commercial balance. This Agreement, together with any separate Owner Agreement, the Privacy Policy and confirmed quotes, constitutes the entire agreement between the Parties on the matters it regulates and supersedes all prior oral or written agreements, representations and undertakings on the same subject.